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Independence Day
Cencora will be closed in observance of the Independence Day holiday and there will be no deliveries on Thursday, July 4. Our Customer Service and Customer Systems Support teams will also be unavailable on this day. Please review our full holiday schedule for more detailed information and to plan your orders accordingly. We will resume normal operations on Friday, July 5.

Shipping and returns

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Unlimited priority next-day delivery

To give your patients the best care possible, you need fast access to treatments and medications. We offer unlimited, priority delivery on all drug orders by 10:30am the next day. That way, you can be confident you’ll have the products you need when you need them.

Support that goes the distance

Our knowledgeable and friendly customer support experts are happy to provide program or product details, facilitate orders, and answer any questions you have. Get in touch with them Monday through Friday, 8am to 7 pm CT.

Phone: 800.633.7555

Important policy details for customers

We accept orders over the phone, through the Nucleus inventory management system, online, or via EDI. Here are some important details you should know about some of our ordering processes.

Phone orders at 800.633.7555

  • Each call is routed directly to a customer service representative. There is no automated telephone queue.
  • Our policy is to automatically ship the least expensive alternative, unless otherwise requested by the customer.
  • Stock shortages are addressed immediately during the call.
  • We offer one dedicated customer service representative as a point of contact for all your sites.

Nucleus inventory management

  • Orders may be automatically generated based on par levels set by your practice. System-generated Demand Order reports may be interfaced to query all orders for a time period to reduce inventory to the lowest possible level.
  • All orders are received and monitored by customer service.
  • Nucleus offers user-generated orders, which allow the user to make any needed changes before we receive and submit the order at their discretion. All queued orders may be approved by a designated user for multi-site practices. 

Ordering with ABC Order

  • Abandoned Cart Notifications email you when a cart is created, but not processed.
  • Orders can be placed online 24 hours a day, 7 days a week, and will be shipped during regular business hours.
  • Favorites folder can be created and used to group frequently ordered products. 
  • Order Requisition and Approval allows personnel within your practice to place orders in a hold queue until a designated person approves the order.
  • Our Price Watch feature notifies you of better pricing options when available. 

Return policy

Do you need to take this information on the go? Prefer to retain a physical copy? Download our PDF with all the relevant details. 
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We are NABP accredited