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How do I obtain a User ID and Password?
How do I log in to begin ordering products?
How do I switch accounts?
How do I order product?
How do I use the Search Feature?

How do I sort the results shown?
How do I see complete Product Details?
How do I display more items per page?
How do I switch to other pages?
How do I add products to the shopping cart?
How do I use the Quick Entry feature?
What is the Recently Added Items that is shown?
What are Favorites and how do I use them?
What is the Cart?
What is View Cart?
Is the pricing "real time"?
What does Out of Stock Indicate?
How do I know my order went through?
How do I check the status of my order?
I forgot my password.
What are Reports?
How do I aggregate results for multiple accounts

How do I log out?
Why does my site time-out?

What do the icons near products indicate?


How do I obtain a User ID and Password?

To begin ordering product online you must first have a User ID and a Password.  If you do not have either of these, then you can sign up online or contact us by phone. You must first have an account set up before ordering.

How do I log in to begin ordering products?

You log in using the boxes labeled Username and Password at the top right hand side of the website.

How do I switch accounts?

If you are a user that has been set up to purchase for multiple accounts, you can easily switch between accounts to place orders.   At the top right of the screen click “View Accounts” to show a list of accounts that you have purchasing authority for.  Select the account that you would like to begin placing order for.

Your current basket will automatically be saved when you switch from one account to another and will be available the next time you select this account.  If you log out of the system, the current account will be available to you the next time you return.  Products entered in “My Favorites” will be available to you in all of your accounts.

How do I order product?

You order product by first placing the products you would like into your shopping cart.  You can place items in your cart by searching for products using the Search feature at the top of the site, using the Quick Entry Page, or using the Favorites page.  Once products are in your cart, you can complete the order by clicking Checkout. When placing products into your cart, you must click the "Update Quantities" button located on the top and bottom right side of the page before moving to the next screen.

How do I use the Search Feature?

The Search feature is located at the top of the web site.  There is "smart search" capabilities built into our new search feature. You may enter a Product Description, NDC, Manufacturer or an Item Number.  The search feature will display all products that match your search in all strengths and sizes available.  Search results will also show related products based on grouping codes as depicted by RedBook. You may enter a partial name or number to search on.  The more complete your entry, the fewer results will be displayed and the easier it will be to find the product you need.

At the top of the search results you will also be given a list of search refinements. You can use these refinements to narrow down the results displayed into a more precise list.

To add an item to your "cart" click the item link that you want to order. Also displayed is the current quantity ordered for that item and if the item is currently a part of your Favorites list.  You can change the quantity in your basket at this point by entering a new quantity.  You must click the Update button at the bottom right hand side before the new quantity will appear in your basket summary located in the left hand part of the screen.

How do I sort the results shown?

Column headers are links that will trigger a resort of each of the columns.  The columns that may be sorted are Item Number, Description, Unit, Form, $ Per MBU or Unit Price.

How do I see complete Product Details?

The complete product details can be seen by clicking the Product Description.

How do I display more items per page?

At the bottom left of the search results a pull down menu displays the number of items that are available per page.  The number displayed may be set to either 10, 25, 50 or 100 based on your preference.  This setting will be remembered for the next results display.

How do I switch to other pages?

Paging buttons are available at the bottom right of the search results.  Clicking the "Single Arrow" will take you to the next or previous page of available search results.  Clicking the "Double Arrows" will take you to the first or last page of results.  If there are an excessive amount of pages, you will want to refine your search using more specific search descriptions, or you may want to use the refinements at the top of the search results.

How do I add products to the shopping cart?

After performing a search, the current quantity that is in the cart is shown in the column labeled Quantity.  A new quantity can be entered for that product in the cart.  This quantity will not be added to the cart but will replace the current value in the cart. The new quantity will not register in the cart until the Update Quantities button is clicked.

How do I use the Quick Entry feature?

The Quick Entry feature allows you to quickly enter new products into your cart.  You must enter an Item Number, a NDC number or a UPC number and a quantity of product to add to the cart.  Only one of the above numbers and a quantity are required.  Quantities entered will be added to the cart.  If the product is already in the cart, the quantity entered will be added to the existing quantity of product to order.  It is important to note that this quantity does not replace the existing quantity but adds to it.

Once all entries have been made correctly a confirmation is provided at the top of the screen.  To make adjustments to the cart quantity, the Modify button can be clicked which will take you to View Cart.  The contents of the cart can be updated at this point.

What is the Recently Added Items that is shown?

The Recently Added Items is constantly displayed showing a running total of the items that are in the basket. A maximum of 10 items will show up in this list. Click "View Cart" to view the entire list of items in your cart.  Items that are added to the cart or changes that are made to quantities of products are not reflected in the Recently Added Items until the Update Quantities button is clicked.

What are Favorites and how do I use them?

"Favorites" allows customers to create their own mini-catalog of products that are ordered frequently or within the formulary of the practice or buying group. "Favorites" is a useful timesaver for future orders and is easy to set up.  Multiple Favorites is also an option for separate categories of interest.

To add items to a "Favorites" list click the “Favorites" box that appears next to each product in search results or from the “View cart” area. If you have not already created a "Favorites" list, a default list will be created for you automatically. Clicking “Favorites” from the top menu under the "Products & Orders" tab will display your active favorites list as well as the Mange Favorites section.  You may now order products directly from this screen without having to search for each product.

Creating new or additional Favorites lists is easy to do. The "Manage Favorites" is at the top of your Favorites page. You can do one of two methods. Click the "Build List From Order History" and a list will automatically generate based on your active accounts past 3 months of usage. You can also click "Create new List" and you will be prompted to name your new list. On every list you create you can rename your Favorites to something appropriate for your needs. For example: "Supplies" or "Drugs". Click save or update to continue. Your Favorites list will now be labeled what you name it and will also appear as a link on the right-hand navigation in the "Active Favorites List" section. To access your list, click on the link of the name of your newly created list. You can add multiple favorites lists by repeating this process.

What is the Cart?

The Cart is made up of all the products that have been selected to be purchased.

What is View Cart?

"View Cart" displays the products in your current shopping cart. From this screen, you can review your order quantity of products, update the quantity and the item to your Favorites list or delete the item.  Any changes made will not become effective until the “Update Quantiies” button is clicked.  Once you are satisfied with the contents of your cart, click the checkout button to continue the checkout process.

Is the pricing "real time"?

The pricing displayed is real time and is subject to change as the market requires. If you have a question regarding a contract price please Contact Us.

What does Out of Stock Indicate?

An Out of Stock status indicates that the product is temporarily unavailable to order. The status is updated on a daily basis.

How do I know my order went through?

After you have submitted your order, you will receive a confirmation email within 15 minutes.

How do I check the status of my order?

To check on an order that has been submitted, go to the "Order Status" page, which is found under the "Products & Orders" tab. This will show all your web orders and their current status. An order status of "Submitted" indicates that the order has been received. A status of "Confirmed" indicates that the order has been processed, but does not indicate is has necessarily shipped. Orders typically ship same day, unless items ordered are on backorder, drop shipped from the manufacturer, or have special shipping / packaging instructions.

I forgot my password.

We are unable to view or send your password for security purposes. If you have forgotten your password, please Contact Us to reset your current password or reassign you a new password.

What are Reports?

The "Reports" feature allows you the ability to review your account information via the website. This information includes all ordering activity even if the order was not placed via the website.  The following reports are available using your Account Profile:  Purchase Detail, Purchase Summary, Drug Reimbursement, Pedigree, Price Change Report, CPR/Generic Rebate, & Lowest Price By MBU. If you are able to access multiple accounts, you can aggregate the results in the report for multiple accounts.

How do I aggregate results for multiple accounts

If you have access to multiple accounts, it is possible to see the aggregate or to sum the results for these multiple accounts into a single report. Click on the "Reports" found at the top of the page. Select the report you wish to run. Once the report is selected, select the account the report is to be run for and move it to the "Selected Values" box. By default, the current account is already moved over. You can add additional accounts by selecting the account and clicking the single arrow to move it to the "Selected Values" box. You can also click the double arrow to quickly move all accounts over.

How do I log out?

To log out from the web site, click the button at the top right. For security purposes, it is important to log out of the site each time you have completed shopping.

Why does my site time-out?

The site will "timeout" after 15 minutes of non-use by the customer. For example, should you be away from your computer for more than 15 minutes, the ordering function of the website will "timeout". You’ll need to re-enter your user name and password. This is a security precaution for our customers and prevents unauthorized usage of the website.  Your current cart is saved automatically and will be available the next time you return to the site.

What do the icons near products indicate?

To view the Icon Library, please click here.